FIND US

OPENING HOURS

Mon 4am-9pm

Tue 5am-9pm

Wed 5am-9pm 

Thur 4am-9pm

Fri  5am-7:30pm

Sat: 6:30am-4pm

Sun: 9am-1pm

COME VISIT US

1/41 Dunn Road

Smeaton Grange

NSW, 2567

(Right next to Camden Valley Way)

info@squatclub.com.au

02 9188 5151

© SQUAT CLUB. All Rights Reserved.

DELIVERY & RETURNS

AUSTRALIA

We aim to address and dispatch all orders within a maximum of 5 working days. Typically orders are shipped same day via our automated system. Please ensure that delivery details are double checked before checkout as our system is an automatic dispatch system and orders cannot be amended once placed. Orders made online to a delivery address within Australia will be dispatched via AusPost. Orders will typically arrive between 1 to 6 business days from date of dispatch, depending on your location.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process. When your order is shipped you will be sent an email confirmation which will include an order number and must be used when enquiring about your order. Once dispatched and tracking details provided, SQUAT CLUB accepts no responsibly for delivery delays or loss of parcels. This must be pursued with the relevant shipping agent. 

Please note we do not deliver to PO boxes, please provide us with a business or residential address. 

 
INTERNATIONAL

We ship internationally to all countries using Australia Post. Please allow up to 10 working days after the date of dispatch to receive your order.

To calculate the delivery fee to your country, simply enter your full address at check out.

There may be Taxes or Duties applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by SQUAT CLUB. Customers are responsible for paying any additional customs or duties charges that may be incurred on their order. If you are unsure of the charges and whether you will be affected, please contact your local customs office. SQUAT CLUB will make every effort to deliver on time. However, we shall not be held liable for delayed or lost shipment.

DELIVERY

Please contact info@squatclub.com.au for all return or exchange requests. Once our customer service team have reviewed and approved your request, we will notify you of the next steps to take. 

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

RETURN OR EXCHANGE REQUIREMENTS

SQUAT CLUB want to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on www.squatclub.com.au, you are entitled to an exchange within 7 days of receipt should it meet the below requirements:

  • Proof of purchase at www.squatclub.com.au must be provided

  • All tags must be in tact and attached

  • Garment must be returned in original condition, unworn and unwashed - Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done, or hygiene stickers have been removed.

  • Simply email us and we'll get you set for your exchange.

POSTAGE OF EXCHANGE

SQUAT CLUB does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange order is at the customers’ expense and cannot be refunded unless deemed faulty by SQUAT CLUB

DELIVERY ADDRESS

Please contact info@squatclub.com.au for all return or exchange requests. Once our customer service have reviewed and approved your request, we will inform you of the delivery address and next steps to take. 

REFUNDS

Whilst we take pride in our high quality production process, sometimes things can go awry during manufacturing. Should this be the case,SQUAT CLUB are happy to offer a full refund on the item during the first 30 days of purchase.

REFUND PAYMENTS

Refunds will be processed in the method as the original payment within 5 business days of SQUAT CLUB receiving the return parcel. Notification will be automatically sent to nominated email address at the time of this transaction.

PLEASE NOTE: SQUAT CLUB cannot be held accountable for banking institution processing timeframes.


EXCHANGES OR REPLACEMENTS

SQUAT CLUB offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Coupon code for website may be issued to the value of the return if product is out of stock.

  • These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

  • A limit of 1 exchange per order applies, unless product deemed faulty by SQUAT CLUB in which case a refund will be issued.